- Order Accuracy Rate:
- Measures the percentage of orders correctly picked, packed, and shipped.
- Target: 99% or higher.
- Order Processing Time:
- Time taken from order placement to shipment.
- Faster processing leads to improved customer satisfaction.
- Inventory Turnover Rate:
- Indicates how quickly inventory is sold and replaced.
- High turnover reduces storage costs and risks of obsolescence.
- On-Time Delivery Rate:
- Percentage of orders delivered within the promised timeframe.
- Reflects the fulfilment centre’s reliability.
- Return Processing Time:
- The speed at which returned items are inspected and resolved.
- Efficient returns management improves customer trust.
